Bertera Mitsubishi of West Springfield

Responsibilities:

General Summary: The IT Manager is responsible for maintaining and support all functions of the IT infrastructure of the business. This role must partner and provide support with teams company-wide. This individual is responsible for understanding all IT processes, products and hardware within the Company and must have the ability to problem solve at a fast pace.

Principle Duties and Responsibilities:

• Provide desktop and software support for all employees in the office and in the field, including fulfilling the subject expert and Help Desk requirements
• Work with third party software and IT providers to ensure seamless service for all critical systems
• Gather requirements, recommend solutions and implement all corporate IT needs
• Maintain the functionality and security of the Company’s Wifi and network
• Provide security and permission access for all Company users
• Maintain and provide maintenance of all networks and shared files within the Company
• Keep abreast of new products and technology to elevate IT products and make recommendations on hardware and software standards
• Own the equipment commission and decommission process. Includes keeping accurate inventories, identifying and executing on equipment that can be repaired, sold or needs to be scrapped

Qualifications:

Job Required Knowledge, Skills and Education:

• Associated Degree (Bachelor’s preferred) in a computer related curriculum preferred. A minimum of 3 years’ experience supporting and maintaining various computer hardware and desktop software
• Automotive Dealership experience is preferred.
• Strong problem solving and communication skills needed
• Proven ability to perform independently with minimal supervision.
• Knowledge of the following hardware devices and internal components:
  • Personal Computer and Laptops: CPU, Keyboard, Monitor, Mouse
  • Peripherals: Scanners, Check readers, Receipt Printers, Laser Printers, RF-Guns, PDA, Modems, Monitors
  • Audio/Visual Products
• Knowledge of the following software systems:
  • Window Operating Systems
  • Microsoft Suite
  • Reynolds & Reynolds (Preferred)

Physical/ Travel Requirements:

• In order to perform the essential functions of this job, an employee must be able to meet the following physical demands: While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger; handle; or feel; reach with hands and arms; and stoop; kneel; or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception
• Ability and willingness to travel overnight for training and/or business meetings

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. South Moon Under maintains the right to modify all or part of any job description at its discretion to meet and or exceed the needs of the business.